Allstate Insurance

Home Owners Insurance Plan Details and Reviews for Allstate Insurance
Quick Claim Access: Yes
Contact Number: 1-800-255-7828
Web: www.allstate.com

Overall Rating: Not Available

Total Reviews: 5

Reviews

  • Not Available | 11/14/11, 11:28 am |  Rate this review: Add rating  Subtract rating  
    • Customer Service: 3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
    • Service Timeliness: 2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
    • Repair/Replacement Service: 3 Star Rating3 Star Rating3 Star Rating3 Star Rating3 Star Rating
    • Overall Rating: 2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating

    Been with them over 7 years. Auto rates outrageous…eventually. They quote you low then creep them up a little on each renewal. Auto claims process had 1 very recentlyvery fast and simple at least by using their recommended repair center. Homeowners prices low when couple with auto but have seen 3 unrelated close friends fight for very legitimate hurricane/storm claims.

  • goknow24 | 02/22/12, 4:37 am |  Rate this review: Add rating  Subtract rating  
    • Overall Rating: 5 Star Rating5 Star Rating5 Star Rating5 Star Rating5 Star Rating

    I filed a claim for hail damage in November of 2011 in the NYC area. The adjuster came out within 5 days of my notification. He inspected my home and gave me a check onsite to begin the repairs. After getting a few quotes from contractors that were much higher I was getting frustrated because I could not find anyone to repair my roof for the $5200 that was allotted to me. Estimates were around $7500 from local contractors. I called adjuster and he asked for the information of the contractor I would like to use so he could contact. Adjuster worked out difference in pricing and talked the contractor down to the actual cost to do the roof of $5700. Work was completed with no problems and the only amount I paid out of pocket was my $500 deductible. I will stand by the great service of Allstate.
    In my opinion, no one ever writes anything good about a person/company anymore. It seems like the only time people speak their minds is when they are upset or angry.

  • Thomas of Abany, NY | 04/23/12, 8:59 am |  Rate this review: Add rating  Subtract rating  
    • Overall Rating: 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating

    On April 16, 2011, my house burned down completely. Allstate, after having all the inspections and investigations, completed satisfactorily has still not moved toward any resolution of the claim. According to the Allstate adjuster, they are dragging their feet because of a form (unsigned) that they received from the Florence Allstate agency in Albany, NY. This form states that I was going to move into the house within 3 months after signing the contract. The house was still under construction. I never saw this form and as I mentioned before, it is unsigned. The Florence agency will not admit that they sent the form and will not discuss anything about the claim with me. It seems that Allstate does not want their agents to sell homeowner policies to unoccupied residences. None of this changes the fact that Allstate has an outstanding obligation to pay on the claim. They have stalled for a year now and I guess my next step is to hire a lawyer. In NYS, the insurance companies have successfully lobbied that if an insurance company loses in court, they do not have to pay the lawyer and court expenses of the insured so they have nothing to lose. Allstate has a history of stalling and dragging out the payments of legitimate claims hoping the participants die or will accept a low ball offer. It seems that ethics, fairness, playing by the rules all have no place in the Allstate method of conducting their business.

  • pam of philadelphia, PA | 07/02/12, 4:35 am |  Rate this review: Add rating  Subtract rating  
    • Overall Rating: 2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating

    I had water damage to my bedroom ceiling, walls of my bedroom, living room, and bathroom from a suspected leak from a third floor shower. On advice from Allstate’s claims rep, my plumber prepared an assessment of necessary repairs and what he would have to do in order to find the exact cause of the leak. I gave the adjuster the written assessment, and he said, “This is a lot of money!” He then proceeded to look at the damaged areas and the bathroom, and in a nasty and dismissive way, he told me that Allstate was not in the “business of remodelling my house” and that he would have to get his own plumber to come out to my house to find the cause. And he said that he could not accommodate my schedule, so I did not have to take another day off from work with a visit by his plumber, because “plumbers work the same hours as I do.”I complained to his supervisor, who yelled at me and told me he has never had a complaint against this adjuster and that he “apologized for me interpreting what the adjuster said in a wrong way.” He also told me that because I would not let the adjuster turn on the shower to see if that was the cause of the leak (I did not want any more water damage), the adjuster did not think I had a sudden and accidental loss.I had to call the regional manager to get the adjuster and his supervisor to try and find a plumber to try and accommodate my schedule, so I did not have to take another day off without pay. And my son still cannot use his shower, and I still have water damage all over my house. I have never been treated so shabbily and in a such a discourteous way. When I complained to the claims rep, she was ineffective. I get it that the adjuster did not want to pay anything, but he was so nasty and offensive about it that I asked him to leave my house – and I still have to deal with him! I am so discouraged and dismayed that I don’t know what to do.

  • Patricia of Fairfield Glade, TN | 01/18/13, 5:49 am |  Rate this review: Add rating  Subtract rating  
    • Customer Service: 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating
    • Service Timeliness: 2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
    • Repair/Replacement Service: 2 Star Rating2 Star Rating2 Star Rating2 Star Rating2 Star Rating
    • Overall Rating: 1 Star Rating1 Star Rating1 Star Rating1 Star Rating1 Star Rating

    A summer hailstorm caused roof damage to our rental property, but we didn’t become aware of it until water caused interior damage. We called Allstate, thinking it was from Sandy. But the inspection showed it was from the July storm. The adjuster first said the hail only damaged the roof vents. The next adjuster said it had no damage. The last big shot said we had old damage and they won’t pay for the roof. What a ripoff company. We are living on a limited retirement income, but have managed to pay for coverage on two homes and two cars in spite of increases with every renewal over the past three years. Now we have our first claim, and they deny coverage.

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